A: RFSL Crime Victim Support and Galop London – Access to justice and support for LGBTQI people experiencing hate crime

RFSL Crime Victim Support (Sweden) and Galop (UK) are both support services specialized in giving support to LGBTQI people experiencing hate crime. Both organisations have good knowledge of the specific support that people exposed to hate crime need and what barriers our clients experience. The workshop will be arranged as a panel session including a practical interactive session. The workshop is focused on LGBTQI people with an intersectional perspective so that participants can apply a mindset and concrete methods when working with clients exposed to other bias motivated crimes.

B: U.S. Department of State Directorate of Overseas Citizens Services – Preparing, Partnership, and Presence: How we work with the public and private sector to assist victims

The Crime Victim Assistance Program trains and works with U.S. consular officers to provide appropriate responses recognizing impacts of trauma and communicating with victims of violent crime. An overview of the U.S. State Department’s use of technology to reach the traveling public, the Smart Traveler Enrolment Program (STEP) and social media, will be shared. Emphasis will be on understanding different aspects of violent crime overseas, developing and fostering partnerships to assist victims, and identifying resources for victims.

C: Action Against Stalking – Developing a common understanding of stalking to establish specialized service for victims

Stalking is a form of psychological abuse with a co-occurrence to other serious forms of criminality and due to its ongoing and pervasive nature, stalking victims are amongst some of the most vulnerable and traumatised victims of crime. AAS Founder and CEO Ann Moulds, who has herself been a victim of stalking, has been instrumental in having stalking recognised as a criminal offence. The workshop will cover the concept of stalking and how it impacts the victim, the importance of early intervention, how authorities could meet the needs of the victims through the adoption of a multi-agency response protocol and ensure the implementation of sec 34 of the ‘Council of Europe Convention on Preventing and Combating Violence Against Women and Domestic Violence’ and setting up specialist services for victims.

D: VSE Members Only Workshop – The future of VSE, its Constitution and EU state compensation

This workshop offers VSE members a crucial opportunity to input into VSE’s future Constitution and the VSE position on the future of EU Compensation measures.

As a leading European organisation promoting victims’ rights, VSE is constantly aiming to adapt to the changing landscape at the international and national levels, and to respond to its members’ needs. Since the current Constitution was adopted, VSE has grown significantly in terms of its capacity and ability to take action. To reflect these changes, VSE has carried out a complete review of its Constitution. This workshop will give members an opportunity to provide a final input into the shape of the Constitution.

In 2018, Joelle Milquet – the EU advisor to President Juncker of the European Commission will prepare a report on the future of European Compensation rules. Victim Support Europe and its members have the opportunity to be at the heart of this process, directly influencing conclusions and recommendations. In advance of the joint seminar held by VSE and the European Commission, this workshop provides VSE members the chance to set out their views, concerns and wishes, helping us to establish a clear and unified position.

As members of VSE you are in a unique position to shape EU policies and laws for victims. This workshop will help ensure your voice is heard.

E: APAV – Establishing and running online support services: challenges and successes

Establishing and running online support services poses several challenges and involves many operational, technical and ethical domains while implementing or improving online support. This workshop will look into the key stages to set up or develop online support services, such as defining the means of support via internet, disseminating information of the existing services and assessing victim’ experience with online support. It will also explore ethical concerns related with online support and practical strategies to ensure victims’ security, confidentiality and privacy while using online support. Finally, it will provide an overview of best practices and different approaches to online victim support, including the Integrated System of Support at a Distance run by APAV.